Brussels, 13 February 2012 – Smartphones are a massive success. Quite understandably: these marvellous devices enable access to e-mails or the Internet wherever you are. Sadly, they are not always easy to configure. That is why Mobistar is launching MyStart, a service which enables users, thanks to assistance from an expert at a Mobistar Center, to get started with problem-free use of their new smartphone. This service is for all customers, regardless of mobile operator or make of smartphone.
Installing their SIM card, setting their smartphone to the right date and the right language, configuring the various mailboxes (SMS, MMS, e-mail), transferring their list of contacts, setting up their Internet connection… All that seems simple enough, but in reality all these different steps often turn out to be a real puzzle for proud owners of a brand-new smartphone. Today, of the customers who have a smartphone but don’t use mobile Internet, almost 15% of them say it is because they haven’t managed to configure their phone correctly.
To avoid all that hassle, Mobistar is launching MyStart. This service enables the user to benefit from 20 minutes of assistance from an expert in configuring smartphones for only 9.99 euros. So they can leave the shop reassured and with their mind at rest. Satisfaction surveys carried out by Mobistar clearly demonstrate that customers who take advantage of such assistance are much more satisfied than those left to manage on their own. Another important point: the assistance offered by MyStart enables the user to avoid the kind of nasty surprises on their bill that faulty configuration of their smartphone can lead to, especially when it comes to mobile data.
Note that MyStart is neither limited only to Mobistar customers nor to only one type of smartphone. On the contrary: it is a service for all users, including customers of other network providers. The Mobistar experts are able to offer help for all makes of smartphones and all platforms, be it iOS (Apple), Android, BlackBerry or Windows Phone. The service is also available to those who want to get off to a good start with their iPad.
All the info about MyStart can be found at www.mobistar.be.