This coming 15th March is World Consumer Rights Day. A date that falls perfectly to once more highlight “Personal check-up”, a free service launched by Mobistar at the end of November 2012 to enable their subscribers to benefit from a check-up every six months.
“Personal check-up” offers clients peace of mind by ensuring that they will always benefit from the tariff most suited to any changes in their usage. A personalised service that clearly responds to a need among Belgian consumers. The proof: in less than 3 months, more than 100,000 tariff recommendations have already been made to Mobistar subscribers as part of “Personal check-up”. Recommendations which very often result in a more favourable solution for the consumer: of those who change tariff plan after receiving a check-up, 61% opt for a tariff offering the same service at a lower price, 20% choose a higher tariff plan that offers much more (for clients who have recently gone onto mobile Internet, for example) and 19% choose to benefit from a richer offer for the same price.
With “Personal check-up”, Mobistar goes well beyond what the law requires in terms of tariff advice. While operators are legally obliged to indicate their most favourable tariff on subscribers' invoices once a year, “Personal check-up” contacts clients every 6 months by text message, e-mail or phone.
“Personal check-up” is part of Mobistar's “Happy Customer” programme, whose aim is to offer the best customer experience on the market. This ambition is one of 4 Mobistar strategic priorities. During the days and weeks ahead, the service will be the subject of a publicity campaign on the theme of peace of mind.