As a telecom operator, Mobistar provides new digital services every day. This means that is has an increasing amount of customer data in its possession. Because this information is very confidential and may be very sensitive, Mobistar has to gain the trust of its customers. Customers need to know that their data is in safe hands with Mobistar. Communicating openly about what is being done with the data and emphasising the fact that the customer is always in control of it, is thus essential.
Achievements in 2012
- In early 2012, Mobistar launched a poster campaign in its offices. The aim was clear: to ensure that all employees understand that they must handle the information that they use on a daily basis, carefully and discreetly. This kind of communication was repeated regularly to ensure that new employees were also aware of it.
- Different aspects of data protection are relevant to those working in marketing as opposed to customer service employees. This is why specific information sessions were held for the various departments.
- Some effort was put into procedures surrounding incident management last year. If someone is trying to get hold of certain information without authorisation, Mobistar must be in a position to follow up on such incidents effectively. In addition to this, codes of conduct were established, such as a policy on cookies.
- Mobistar carried out a thorough analysis of all possible external and internal threats in 2012. This allowed any vulnerabilities to be identified, while establishing the best ways to tackle them. This means that Mobistar will soon be able to start renewing its security infrastructure.
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