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BIPT indicators Mobistar Enterprise Services

Quality of service reporting for the services delivered by Mobistar
Pursuant to article 113 of the law on electronic communications of 13 June 2005, the operators are obliged to publish on their website up-to-date information on the quality of the services.

The following tree quality parameters are measured, for the fix telephony service as well as for the Internet service:

  • Respect the announced delivery time of the service: is the percentage connections realized on the date agreed with the subscriber.
  • Faults rate: is the percentage disrupted service on the total amount of access lines.
  • Fault repair time of the disrupted service: the duration needed to repair the faults.

Measurement results:

Fix telephony: measurements results from October 2012 till March 2013 included

Information about the quality of the fix telephony service
Parameters

Semester
Previous data

Semester
Current data

Faults rate

9,94%

3,18%

Fault repair time of the disrupted service

4h03

2h10


Internet: measurements results from October 2012 till March 2013 included

Information about the quality of the Internet service
Parameters

Semester
Previous data

Semester
Current data

Faults rate

25,57%

3,16%

Fault repair time of the disrupted service

6h31

2h46