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Consumer information

Mobistar S.A.

Mobistar (EURONEXT BRUXELLES: MOBB) is one of the most important players on the Belgian telecommunication market. The company operates in the fields of mobile and fixed telephony, ADSL and other markets with vigorous growth potential, such as data transmission. Mobistar is a member of the Orange Group, which bundles France Telecom's main mobile activities. Mobistar is quoted on the Brussels stock exchange.

Fix telephony and Internet

Quality of service reporting for the services delivered by Mobistar
Pursuant to article 113 of the law on electronic communications of 13 June 2005, the operators are obliged to publish on their website up-to-date information on the quality of the services.


The following tree quality parameters are measured, for the fix telephony service as well as for the Internet service:

  • Respect the announced delivery time of the service: is the percentage connections realized on the date agreed with the subscriber.
  • Faults rate: is the percentage disrupted service on the total amount of access lines.
  • Fault repair time of the disrupted service: the duration needed to repair the faults.

Measurement results:

Fix telephony: measurements results from April 2009 till September 2009 included
Information about the quality of the fix telephony service
Parameters
Semester
Previous data
Semester
Current data
Respect the announced delivery time of the service
94.96%
91.48%
Faults rate
0.97%
1.00%
Fault repair time of the disrupted service
2h30min
3h48min

Internet: measurements results from April 2009 till September 2009 included
Information about the quality of the Internet service
Parameters
Semester
Previous data
Semester
Current data
Respect the announced delivery time of the service
95%
96.4%
Faults rate
8.63%
9.45%
Fault repair time of the disrupted service
4h30min
6h30min